Artwork & Design (9 questions)
Can I send artwork in Word, Excel or PowerPoint?
Please do not send artwork in Word, Excel, PowerPoint, or low-resolution JPEGs. These formats are not suitable for high-quality printing. Use PDF, JPEG, TIFF...
How do I prepare print-ready artwork?
For the best print quality, send artwork with images at least 150 DPI at full size (or a minimum of 100–120 DPI if higher resolution is not available). Conve...
How does the free artwork design service work?
If you don't have a print-ready file, our designers can create one for you — completely free. Tell us the text you'd like to include (such as your phone numb...
How does the free upload & proof service work?
Submit your artwork file and our designers will check and optimise it, then send you a free digital mockup to review. You are never asked for payment until y...
How long until I receive my proof?
You will typically receive your digital proof by email within 3 business hours of submitting your files or design request.
Is the file check or design service really free?
Yes — completely free. Our designers check dimensions, bleed zones and resolution at no charge, and the artwork design service is free. You only pay once you...
What file formats do you accept?
We accept PDF, JPEG, TIFF, PNG, EPS and Illustrator (AI) files. Vector formats (.AI / .EPS / .PDF) are highly recommended for ultra-sharp text and logos. A s...
What if my artwork files are larger than 500 MB?
Our upload limit is 500 MB per submission. For files larger than 500 MB, please do not upload them — instead provide a cloud storage link (Google Drive / Dro...
Will using the free design service delay my order?
No. Free project reviews are not print orders — production turnaround only begins once your proof is approved and payment is received. Requesting a proof fir...