How long have you been creating trade show displays and promotional products?

We've been producing trade show displays and promotional products for over 15 years.

Why has my payment been unsuccessful?

Please check if your card details, billing address, and available funds are correct. Ensure your card is enabled for online purchases.

Can I change my billing or delivery address?

You can update your billing or delivery address on your account page. However, ongoing orders cannot be modified after processing has started.

What is the turnaround time for delivery?

Most orders are delivered within 5 working days after artwork approval. Check our Production Turnaround PDF for details.

Where are you located?

Our offices are located in Sydney, Hamilton, and Shanghai. We provide global delivery at competitive rates.

How do I contact your sales office?

Contact our Flagaholic UK Office at +64 (028) 8516 4554 or email service@flagaholic.com. We usually reply within 2 working hours.

Help Desk

Name: Custom Product
Brand: Flagaholic
SKU: SKU000
Availability: InStock

Find answers to the most common questions about artwork setup, orders, and payments.

Artwork Setup Guidelines

To ensure high-quality printing output, please DO NOT send artwork in Word, Excel, PowerPoint, or low-resolution JPEGs.

Placed Images

Images should be at least 150 DPI at full size for best results. If higher resolution is not available, keep it at least 100–120 DPI.

Text

All text must be converted to outlines to avoid font issues.

Colour Matching

Any critical colours should be specified as CMYK colours.

Artwork Checklist

Before submitting your artwork, please make sure:

Artwork has 2 cm bleed
1-up on a single page
Text is converted to paths/outlines
File is in CMYK colour mode

Frequently Asked Questions

We've been producing these products for over 15 years.

Please check the following:

Ensure your credit card and billing information are entered correctly.
Confirm that your card type, number, and CVV are correct.
Verify that your billing address matches your card’s address.
Check that you have sufficient funds and your card allows online purchases.
Ensure your card limit for online purchases has not been exceeded.

You can edit your billing or shipping address from the Your Account page. Note: Changes cannot be made to orders already being processed.

Once your artwork is approved, orders are usually delivered within 5 working days.
(View Production Turnaround PDF)

Our regional headquarters are in Sydney (Australia), Hamilton (New Zealand), and Shanghai (China). We provide door-to-door delivery globally.

Email: service@flagaholic.com
(Emails are replied to within 2 working hours)

For more specific inquiries, please Contact Us.